{"id":12,"date":"2026-10-20T15:56:56","date_gmt":"2026-10-20T15:56:56","guid":{"rendered":"https:\/\/bathbodybeyond.com\/shop\/?page_id=12"},"modified":"2026-10-20T19:19:58","modified_gmt":"2026-10-20T19:19:58","slug":"refunds-returns","status":"publish","type":"page","link":"https:\/\/bathbodybeyond.com\/shop\/refunds-returns\/","title":{"rendered":"Refunds &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<header class=\"elementor-element elementor-element-53352bcf e-con e-atomic-element e-flexbox-base e-default-header e-d67fe5ad-48b8 \" data-id=\"53352bcf\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"53352bcf\">\n    \t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/\" target=\"_self\" class=\"e-759d046f-2d36 e-button-base e-default-a\" data-interaction-id=\"43a2e367\">\n\tBATHBODYBEYOND.\n<\/a>\n\t\t<nav class=\"elementor-element elementor-element-5585ad89 e-con e-atomic-element e-flexbox-base e-default-nav e-37e19a46-ce00 \" data-id=\"5585ad89\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"5585ad89\">\n    \t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/\" target=\"_self\" class=\"e-6baeed40-11d2 e-button-base e-default-a\" data-interaction-id=\"41220b4b\">\n\tHome\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/collection\/\" target=\"_self\" class=\"e-3b8312fb-8fb5 e-button-base e-default-a\" data-interaction-id=\"021c4f31\">\n\tShop\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/our-story\/\" target=\"_self\" class=\"e-3fca27ac-4329 e-button-base e-default-a\" data-interaction-id=\"8c2ecbd5\">\n\tOur ritual\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/skincare-routine-finder\/\" target=\"_self\" class=\"e-3b3a55ed-8d4c e-button-base e-default-a\" data-interaction-id=\"795b1e82\">\n\tFind your routine\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/contact-us\/\" target=\"_self\" class=\"e-e5b30e18-976a e-button-base e-default-a\" data-interaction-id=\"b8c5c49b\">\n\tContact Us\n<\/a>\n\t\t\n<\/nav>\n<nav class=\"elementor-element elementor-element-cb4c4a12 e-con e-atomic-element e-flexbox-base e-default-nav e-0cc6d657-c3ae \" data-id=\"cb4c4a12\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"cb4c4a12\">\n    \t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/my-account\/\" target=\"_self\" class=\"e-a4f1ee82-afbd e-button-base e-default-a\" data-interaction-id=\"bbf2da40\">\n\tAccount\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/shopping-bag\/\" target=\"_self\" class=\"e-40e94ee6-5899 e-button-base e-default-a\" data-interaction-id=\"1b0c4941\">\n\tBag\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/collection\/#bbb-2472761-bbb_search\" target=\"_self\" class=\"e-438597d7-aeb8 e-button-base e-default-a\" data-interaction-id=\"051dccce\">\n\tSearch\n<\/a>\n\t\t\n<\/nav>\n\n<\/header>\n<section class=\"elementor-element elementor-element-b7a496ef e-con e-atomic-element e-div-block-base e-default-section e-66351170-d95d \" data-id=\"b7a496ef\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"b7a496ef\">\n    <div class=\"elementor-element elementor-element-d8305179 e-con e-atomic-element e-div-block-base e-default-div e-67a83bd5-d6d5 \" data-id=\"d8305179\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d8305179\">\n    \t\t\t<p class=\"e-7dcad62e-4a01 e-paragraph-base e-default-p\" data-interaction-id=\"d5e5a262\">CUSTOMER CARE<\/p>\n\t\t\t\t\t<h1 data-interaction-id=\"33c433de\" class=\"e-1e3d63a6-1447 e-heading-base e-default-h1\">Refunds &amp; Returns Policy.<\/h1>\n\t\t\t\t\t<p class=\"e-074eb2a2-c098 e-paragraph-base e-default-p\" data-interaction-id=\"bc72a30f\">Our 14-day policy, return eligibility, and how to get help with your order.<\/p>\n\t\t\n<\/div>\n\n<\/section>\n<main class=\"elementor-element elementor-element-6aae964a e-con e-atomic-element e-div-block-base e-default-main e-dde2fd6f-38d2 \" data-id=\"6aae964a\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"6aae964a\">\n    \t\t\t<p class=\"e-40513eb2-a6bd e-paragraph-base e-default-p\" data-interaction-id=\"04d4abbb\">Last updated: October 19, 2026<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"6a22c865\" class=\"e-ac41db7f-80ff e-heading-base e-default-h2\">Returns and eligibility<\/h2>\n\t\t\t\t\t<p class=\"e-2248ccda-45f6 e-paragraph-base e-default-p\" data-interaction-id=\"fb65a4ef\">Our refund and returns policy is 14 days. If 14 days have passed since your purchase, we can't offer you a full refund or exchange.<\/p>\n\t\t\t\t\t<p class=\"e-6c49c560-e1d4 e-paragraph-base e-default-p\" data-interaction-id=\"01b2c7cf\">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\t\t\t\t\t<p class=\"e-badbd14f-69c2 e-paragraph-base e-default-p\" data-interaction-id=\"0b1bd58c\">Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"60d8c98d\" class=\"e-89999d13-3212 e-heading-base e-default-h2\">Additional non-returnable items<\/h2>\n\t\t\t\t\t<p class=\"e-0727b696-4dc8 e-paragraph-base e-default-p\" data-interaction-id=\"66d7b25a\">Gift cards<\/p>\n\t\t\t\t\t<p class=\"e-006c027c-ff87 e-paragraph-base e-default-p\" data-interaction-id=\"0565855f\">Downloadable software products<\/p>\n\t\t\t\t\t<p class=\"e-b5465e20-4e12 e-paragraph-base e-default-p\" data-interaction-id=\"6d798fe2\">Some health and personal care items<\/p>\n\t\t\t\t\t<p class=\"e-b7cba3d6-26ff e-paragraph-base e-default-p\" data-interaction-id=\"ee6d6bf2\">To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"817e1e86\" class=\"e-1772c0c7-3083 e-heading-base e-default-h2\">Situations where only partial refunds are granted<\/h2>\n\t\t\t\t\t<p class=\"e-6be15fd0-744a e-paragraph-base e-default-p\" data-interaction-id=\"b0a7dc1b\">Book with obvious signs of use<\/p>\n\t\t\t\t\t<p class=\"e-2fbc3f1d-6491 e-paragraph-base e-default-p\" data-interaction-id=\"19131ef6\">CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened<\/p>\n\t\t\t\t\t<p class=\"e-e982a100-585d e-paragraph-base e-default-p\" data-interaction-id=\"040e353b\">Any item not in its original condition, is damaged or missing parts for reasons not due to our error<\/p>\n\t\t\t\t\t<p class=\"e-0df044a7-c07b e-paragraph-base e-default-p\" data-interaction-id=\"6ad2bfd2\">Any item that is returned more than 14 days after delivery<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"dd066f69\" class=\"e-6721b568-13b7 e-heading-base e-default-h2\">Refunds<\/h2>\n\t\t\t\t\t<p class=\"e-fcbf1815-39dc e-paragraph-base e-default-p\" data-interaction-id=\"ac813592\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\t\t\t\t\t<p class=\"e-46d00848-3694 e-paragraph-base e-default-p\" data-interaction-id=\"aa8ef4f1\">If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"988dca53\" class=\"e-60226d81-47f6 e-heading-base e-default-h2\">Late or Missing Refunds<\/h2>\n\t\t\t\t\t<p class=\"e-fb1e5cfa-2254 e-paragraph-base e-default-p\" data-interaction-id=\"172c1da5\">If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\t\t\t\t\t<p class=\"e-147f77b3-5b71 e-paragraph-base e-default-p\" data-interaction-id=\"3ef96078\">If you've done all of this and you still have not received your refund yet, please contact us at <a href=\"mailto:cs@bathbodybeyond.com\">cs@bathbodybeyond.com<\/a>.<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"99e2a8e1\" class=\"e-79ac4540-ae1f e-heading-base e-default-h2\">Sale Items<\/h2>\n\t\t\t\t\t<p class=\"e-a715b876-f27a e-paragraph-base e-default-p\" data-interaction-id=\"98f90291\">Sale items will be refunded at the sales price.<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"1199d264\" class=\"e-d805c417-363a e-heading-base e-default-h2\">Exchanges<\/h2>\n\t\t\t\t\t<p class=\"e-2ffde06b-1ec3 e-paragraph-base e-default-p\" data-interaction-id=\"84a3ebf5\">We only replace items if they are defective or damaged.<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"a61a0bbc\" class=\"e-2989e9ef-bd37 e-heading-base e-default-h2\">Gifts<\/h2>\n\t\t\t\t\t<p class=\"e-21fb8757-215d e-paragraph-base e-default-p\" data-interaction-id=\"5bf0fb42\">If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a digital gift card will be emailed to you.<\/p>\n\t\t\t\t\t<p class=\"e-6f613f46-0042 e-paragraph-base e-default-p\" data-interaction-id=\"5be94709\">If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"32737691\" class=\"e-b88a31fa-7e38 e-heading-base e-default-h2\">Shipping Returns<\/h2>\n\t\t\t\t\t<p class=\"e-675d2af8-7fb2 e-paragraph-base e-default-p\" data-interaction-id=\"9531082a\">To return your product, you should mail your product to:<\/p>\n\t\t\t\t\t<p class=\"e-e3df6c8e-88f7 e-paragraph-base e-default-p\" data-interaction-id=\"ff31327f\">Bath Body Beyond, PO Box 7183, Westchester, IL 60154<\/p>\n\t\t\t\t\t<p class=\"e-14f1e1bb-da28 e-paragraph-base e-default-p\" data-interaction-id=\"f368fb30\">You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\t\t\t\t\t<p class=\"e-07b43f48-2cc4 e-paragraph-base e-default-p\" data-interaction-id=\"78d63cb9\">Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\t\t\t\t\t<p class=\"e-8df6e92a-b468 e-paragraph-base e-default-p\" data-interaction-id=\"ad199da5\">If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.<\/p>\n\t\t\t\t\t<h2 data-interaction-id=\"72915c3c\" class=\"e-d96ceaba-4d7b e-heading-base e-default-h2\">Need Help?<\/h2>\n\t\t\t\t\t<p class=\"e-af9a556b-fb94 e-paragraph-base e-default-p\" data-interaction-id=\"0fa057cc\">Contact us at <a href=\"mailto:cs@bathbodybeyond.com\">cs@bathbodybeyond.com<\/a> for questions related to refunds and returns.<\/p>\n\t\t\n<\/main>\n<footer class=\"elementor-element elementor-element-d5c84002 e-con e-atomic-element e-div-block-base e-default-footer e-eda84421-c958 \" data-id=\"d5c84002\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"d5c84002\">\n    <div class=\"elementor-element elementor-element-431a73d6 e-con e-atomic-element e-flexbox-base e-default-div e-1c21f9e5-35ed \" data-id=\"431a73d6\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"431a73d6\">\n    <div class=\"elementor-element elementor-element-f29becae e-con e-atomic-element e-div-block-base e-default-div e-e5684d1b-2bf6 \" data-id=\"f29becae\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"f29becae\">\n    \t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/\" target=\"_self\" class=\"e-3ff2f12e-ec16 e-button-base e-default-a\" data-interaction-id=\"23b5d027\">\n\tBATHBODYBEYOND.\n<\/a>\n\t\t\t\t\t<p class=\"e-18ec919e-190e e-paragraph-base e-default-p\" data-interaction-id=\"49885a39\">Care for the everyday.<\/p>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-c0b0f5f3 e-con e-atomic-element e-div-block-base e-default-div e-032b40d8-7dc2 \" data-id=\"c0b0f5f3\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"c0b0f5f3\">\n    \t\t\t<p class=\"e-3dac129f-b8ec e-paragraph-base e-default-p\" data-interaction-id=\"3bc9f7a2\">EXPLORE<\/p>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/collection\/\" target=\"_self\" class=\"e-2048e01c-6bd2 e-button-base e-default-a\" data-interaction-id=\"642c53f1\">\n\tThe collection\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/my-account\/\" target=\"_self\" class=\"e-bb8bf643-8ee2 e-button-base e-default-a\" data-interaction-id=\"a4749e56\">\n\tYour account\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/journal\/\" target=\"_self\" class=\"e-6d0e7bd6-fe4b e-button-base e-default-a\" data-interaction-id=\"2b806a02\">\n\tCare journal\n<\/a>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-7614cd24 e-con e-atomic-element e-div-block-base e-default-div e-8c47301d-1b08 \" data-id=\"7614cd24\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7614cd24\">\n    \t\t\t<p class=\"e-b0ba4e78-e5f3 e-paragraph-base e-default-p\" data-interaction-id=\"b08c2663\">CUSTOMER CARE<\/p>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/shopping-bag\/\" target=\"_self\" class=\"e-e55f148a-3c6f e-button-base e-default-a\" data-interaction-id=\"186ef3dd\">\n\tYour bag\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/our-story\/\" target=\"_self\" class=\"e-eb8a0752-7f14 e-button-base e-default-a\" data-interaction-id=\"ba85ff42\">\n\tOur story\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/contact-us\/\" target=\"_self\" class=\"e-c35a727d-88a3 e-button-base e-default-a\" data-interaction-id=\"98dbd489\">\n\tContact us\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/privacy-policy\/\" target=\"_self\" class=\"e-ecebff72-8aec e-button-base e-default-a\" data-interaction-id=\"94b51901\">\n\tPrivacy Policy\n<\/a>\n\t\t\t\t\t<a href=\"https:\/\/bathbodybeyond.com\/shop\/refunds-returns\/\" target=\"_self\" class=\"e-7e3ed7c6-b610 e-button-base e-default-a\" data-interaction-id=\"abbb5975\">\n\tRefunds Policy\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\t\t\t<p class=\"e-37b9d8f0-778a e-paragraph-base e-default-p\" data-interaction-id=\"6f8e1a64\">US shipping: $6.50 flat rate. Free on merchandise totals over $50 after discounts.<\/p>\n\t\t\t\t\t<p class=\"e-8f2e0484-bba7 e-paragraph-base e-default-p\" data-interaction-id=\"2c139c63\">\u00a9 2026 Bath Body Beyond. All rights reserved.<\/p>\n\t\t\n<\/footer>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_bbb_seo_title":"Refunds & Returns Policy | Bath Body Beyond","_bbb_seo_description":"Read Bath Body Beyond\u2019s 14-day returns policy, eligibility rules, refunds, exchanges and return-shipping information. Contact our customer-service team for help.","_bbb_seo_image":82,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/bathbodybeyond.com\/shop\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bathbodybeyond.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bathbodybeyond.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bathbodybeyond.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bathbodybeyond.com\/shop\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":7,"href":"https:\/\/bathbodybeyond.com\/shop\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":282,"href":"https:\/\/bathbodybeyond.com\/shop\/wp-json\/wp\/v2\/pages\/12\/revisions\/282"}],"wp:attachment":[{"href":"https:\/\/bathbodybeyond.com\/shop\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}